Whether you’re a hobo panhandling downtown for your next bottle of hooch, or your a politician pressing the flesh to get re-upped in the next election cycle, you need to communicate your message. The hobo knows how to get his message out even if it’s by begging and being a nuisance, truly the master of his stage and the politician, usually does, as well, depending on which one of us slick communicators they’ve hired to help them look even slicker than we do. But of course, nothing’s ever that simple, not even for the slick communicator like us.

While you need to communicate, you have to make sure that your message not only fits and is applicable, but is also something that folks are listening for, if it’s not, well, then, my friend, your message will be a tree that’s just fallen in the woods with nobody around to hear it. Our job as communicators is to help direct the message using a variety of media and techniques that we think will best get the message out there.

As the title says, the point is to communicate, and in order to communicate we must have a strong understanding of not just what we’re trying to say, but who we’re trying to say it to. Communication is a two-way street, we put out the message, the message is received and we get feedback based on the message, and the cycles moves on perpetually.

When developing anything for the Web or from any IT perspective, there are two things that need to be considered:

1.) It’s very challenging to develop a digital process where there’s no human process.

It’s not that creating a digital process can’t be done, it’s just that it has to be pursued. When you start developing a Web or IT endeavor it’s all about the process that you’re trying to digitize. So having process map is crucial to developing the workflow for a given Web or IT project.

2.) Sometimes a Web or IT project can’t replace real human contact

Some processes, many processes have the luxury of being able to be replaced by computers. However, there are some that no Web site or computer can replaced. In my business, it’s a beautiful idea to streamline or refine work processes, and it’s a work that I love and look very forward to doing, but sometimes there’s no replacement for human contact. Sometimes, creating a digital process where a human one is needed can hurt the process.

What I’ve learned is that you really have to evaluate the projects, analyze them, and sometimes the best thing to do is avoid digitizing a process, allowing the human process to stand.

For instance, let’s say you own a dry cleaners. You might think that nobody could have any possible interest in the business of a dry cleaners on YouTube; you’d be wrong. The Web is filled with just this kind of stuff, these minor curiosities that folks would love to spend a few minutes watching while they’re eating their lunch.

Take this video, for example, with almost 76,000 views… what if you made this video, and promoted your company simply by including a small logo in the bottom corner, or having the people in the video wear shirts with your logo, boo-yaa! I guarantee business would increase:

Then there’s this one, which, Paula Berg from Southwest Airlines talked about at the Digital PR Next Summit I recently attended, and it made me laugh out loud. This is a video of a jet engine being washed, basically, three minutes of water being blown through a jet engine, almost 97,000 views:

Anyway, I think you get the point. YouTube can bring great awareness to your work whether you’re an entrepreneur, small business owner, artist or musician. Surf around YouTube, and look at folks in your business are using it. You’ll be amazed at what you’ll find.

I’ve been doing this blog on here for less than a year, and to read some of the points on here that Adam makes is great for not just myself, but for anyone looking to start a blog, or looking to integrate blogs into their work or communications plans.

What is social media?

Social media is any web tools that allows groups to generate content and engage in peer-to-peer conversations and exchange of content (examples are YouTube, Flickr, Facebook, MySpace, Twitter, etc…)

Social media is particularly valuable for entrepreneur’s, small business owners, and self-starters in-general, I’m thinking artists – painters, musicians and the like, because it gives them low cost, high value, far reaching exposure for whatever they’re doing. As I write more about the social media value, I’ll cover some of these. For starters, I would say see this post on Twitter or items tagged with social media on this blog. Though, I’ll be covering stuff more in-depth, and high level, alike as I develop this feature of the blog.

Otherwise, content providers just create another irritating step that I’ll breeze past nearly every time if only out of spite. The site in question is that of a large PR organization that I’ve talked about on here before, but try as they might they just don’t seem to get the digital perspective. I know they’re old school, and they’d like to folks to go to their site, and probably even read their newsletter, too… which may even be available via a SASE on printed paper and you might even get it in 6-8 weeks, come on… this is the Web, and the point is to spread your ideas, your perspective, and your voice out there, not lock it down behind another cumbersome layer of linkbait just to lock folks into your site. This is so very old school print media and Web 0.5 at best…

So the new rule for RSS Feeds is this: include the content in the feed, even if only a few paragraphs, or don’t bother offering an RSS feed, at all, as you’ll just make the people who want to read your content irritated. After all an irritated reader won’t be a reader of any kind for very long.

The fact is social media is time and labor-intensive, worse still is if you don’t have any idea where you’re going, or what you’re trying to achieve. You can post on Twitter, Facebook, YouTube, write a daily blog, etc… but that’s hours of work, that needs to be done on a daily basis or at least a couple times a week. Without a plan or a goal there’s also no way to measure if the work is a success, and should be continued.

The fact that tools like Twitter, Facebook, and YouTube are free and blogs can be added to any Web site with little work, and no cost combined with the potential of these tools (to say nothing of the hype factor) has a lot of organizations eager to utilize them. However, because there’s no capital investment organizations aren’t prone to developing a plan or strategy for implementation. Often, I hear of communications managers, web designers, or copy writers inheriting the “social media” piece because organizationally they seem to be the best fit for it… equally often this inheritance comes with no plan, strategy or awareness of how much time the implementation, but more importantly the upkeep of social media takes.

I highly recommend that anybody getting into social media ask themselves what success would look like, then survey the time involved, and most importantly figure out whether there are resources to support it. Once you’ve got these in place then you start thinking about a plan/strategy.

One such item that I’ve come to terms with is my belief in marketing as a way of developing long-term awareness rather than a tool for short-term business growth. Some folks might consider this two sides of the same coin, but I don’t. For those people focused on short-term metrics and the bottom-line it’s difficult to imagine that marketing *only* creates an awareness. However, this makes me think of an old adage: You can lead a horse to water, but you can’t make it drink. Some marketers prefer the alternative ending: You can lead a horse to water, and when marketed well, the horse will drink, and drink, and drink. I don’t believe this.

I believe marketing creates awareness. If the universe wants what you’re marketing then awareness will reel those folks in. If the product or service provides lasting value then the product/service will retain them.

Too often marketing or the creation of awarness around a product/service is viewed in the short-term. Without immediate results the marketing is considered a failure, and with great short-term conversion and sales the marketing is considered a success. This makes pretty flimsy criteria for determing success or failure, but to many folks things are just that black and white; for these folks, sadly, reality doesn’t coincide.

Marketing needs to stay focused on the long-term. Creating awarness, opening and changing people’s minds is an extremely slow process. I would argue that there’s no shortcut, and it’s something that an organization must take their time with.