Found an interesting article here, called The 11 Rules of Social Media Etiquette at the Digital Labz Web site, and thought that I really should share it.

With social media, or any platform, it’s super important to know the etiquette. Kind of like the saying “When in Rome, do as the Romans do…” same thing applies with social media. You learn about culture and etiquette from participating, but this site is a good primer.

For this week’s Social Media Take Away I’m featuring a post that I read last week in The Future Buzz blog, 50 Blogging Lessons To Know If You’re Starting Today. Adam Singer has a great blog going over there, one that I’ve been reading for nearly a year.

I’ve been doing this blog on here for less than a year, and to read some of the points on here that Adam makes is great for not just myself, but for anyone looking to start a blog, or looking to integrate blogs into their work or communications plans.

For entrepreneur’s, small business owners, and self-starters of any kind I would say that you should get started using social media. In fact, this should have been the first post in the Social Media Take Away series, but hey I’m improvising and making things up as I go here…

What is social media?

Social media is any web tools that allows groups to generate content and engage in peer-to-peer conversations and exchange of content (examples are YouTube, Flickr, Facebook, MySpace, Twitter, etc…)

Social media is particularly valuable for entrepreneur’s, small business owners, and self-starters in-general, I’m thinking artists – painters, musicians and the like, because it gives them low cost, high value, far reaching exposure for whatever they’re doing. As I write more about the social media value, I’ll cover some of these. For starters, I would say see this post on Twitter or items tagged with social media on this blog. Though, I’ll be covering stuff more in-depth, and high level, alike as I develop this feature of the blog.

I found the PR News Digital PR Next Practices Summit to be highly informative. It was a good chance to brush up on theories of social media in application, but it was also good to see some different things that people were doing. For me, though, there were a couple really great stand out presentations. The first one that really stuck out for me was:

Social Media Relations: Getting Positive Coverage in the Conversational Age, which featured the folks below, with their names being links to their respective presentations. This one was great:

Johna Burke (@gojohnab)
Vice President
BurrellesLuce

Julie Crabill (@julzie)
VP, Consumer Lifestyle Practices
Shift Communications

Monte Lutz (montelutz)
SVP of Digital Public Affiars
Edelman

The next one that I thought was really great, and I would say, possibly the best one, because the presenter, Paula Berg, was a great presenter, with a lot of enthusiasm and a real sense of humor about what she’s doing, was YouTube and Other Video Tactics to Advance Your PR:

Paula Berg (@PaulaBerg)
Manager of Emerging Media
Southwest Airlines

Here are some highlights from PR News Digital PR Next Practices Summit as posted on Twitter by attendees:

@montelutz #prnsummit – reporters are setting up spam filters for phrases like “great story idea” to weed out bad pitches –> @gojohnab

@gojohnab #prnsummit @julzie SM release preso old releases no longer applicable too much marketing speak not enough community and conversation

@cericwright @julzie says your brand belongs to the community at large #prnsummit

@montelutz “your brand’s already been hijacked. it doesn’t belong to you. it belongs to the community” #prnsummit ht @julzie

@nduhoski Check out Microsoft, Cisco, Ford for good social media newsroom site examples. #prnsummit

@nduhoski Google is as much a reputation engine as it is a search engine. #prnsummit

@nduhoski RT @DenverPRguy Your brand has been hijacked already. Its not owned by you but by the community. Be part of the community’s convo #prnsummit

@nduhoski When it comes to SM Best Practices: Beg, Borrow & Steal, then give back, credit. #prnsummit

@FlightpathNY Coke did not start their facebook page, even now they co-manage it with fans of the brand #prnsummit

@Rat_Race Lots of talk about engaging employees as brand advocates. Wonder how a work life balance fits in… Is there a balance? #prnsummit

@julzie @paullyoung “hits: how idiots track success” #prnsummit

@DenverPRguy Social Media users are 83% more likely to be brand loyal than non-users (from Paull Young, Converseon at #prnsummit)

@FlightpathNY Relationships with community members is the most critcal element & the most difficult to measure. Transparency remains paramount #prnsummit

@kdpaine RT @DenverPRguy: Relationships are what makes SM successful. UR measurement plan should track what those relationships look like. #prnsummit

@paullyoung says that the most powerful analytics tool is the human brain, use common sense #prnsummit

@mtkiefer @leeodden “if content can be searched on, it can be optimized” #prnsummit

@MerrittPR Incorperate links within online content and don’t have link read: click here but rather imbed within content of release or copy #prnsummit

@DenverPRguy Amen. “One of the biggest dangers of social media is not getting involved.” #prnsummit

@gojohnab Good #CEO ‘s recognize smart people no matter what level in the organization and will engage when appropriate #prnsummit

@gojohnab: #prnsummit Matthias Preschern: Content is king. Participate by linking in vs. Trying to build communities on your own

@MerrittPR Why does the blogosphere matter? B/c 71% of all journos read blogs for content #prnsummit

@MerrittPR Engage the blogosphere BEFORE, during and after a crisis! #prnsummit

@DallasLawrence Great comment by Southwest at #prnsummit – no link between quality of video and views. In other words, content and authenticity rules

So what’s gone well today?
Pretty much everything.

• I had a great car ride to Detroit Metro airport, traversing Michigan in the fall with the colors at full brilliance… awesome!
• There were no waits at the airport
• Security was smooth
• I had a great and smooth flight into LaGuardia
• I had an awesome cab ride that had me singing Bobby Humphrey’s Harlem River Drive, as I sat in the cab driving on Harlem River Drive – Nice!
• Filled my belly with some authentic New York style pizza, a first, and I’m still not convinced that’s it’s better that Chicago style, or more specifically, DeLuca’s the Lansing original, though that’s sure to draw up on some controversy.

But all this is an aside, because I’ve come to New York City to attend the PR News Digital PR Next Practices Summit. Basically, this is a chance to get informed, and fill in some knowledge gaps on a variety of digital PR, electronic communications, and SEO/SEM stuff that I think will be of value to my employer, me, and my readers.

If you read this, and you’re attending, say, “hey,” if you see me….

It used to be that you would find special niche businesses with an exceptional online presence. This was especially true with record labels, niche book publishers, used book sellers, such as Powell’s and a variety of other businesses that found great growth opportunity through the interconnectedness of the Web when they couldn’t find sustainable means in their respective locale. However, things have begun to shift in recent years as energy and sustainability issues have become more and more of an issue.

Scientists, universities, and businesses alike are all investigating sustainable means for producing energy and/or just making less expensive and less environmentally toxic means of transport. However, on all accounts we’re a long way from the energy silver bullet. What’s happened because of this is that local has become the new exotic. As we move towards this emphasis on local goods and services, including locally grown food, locally made goods, local entertainment, stay-cations and the like, small business is faced with huge opportunity on the Web.

Historically only a precious small percentage of small, local, businesses have bothered with the most basic Web presence. The thing is as more and more folks are using iPhones, Blackberries, Twitter, Facebook, and Google to find family restaurants rather than national franchises, and small boutiques over big-box stores, or just trying to find something unique and different in their locale they’re turning to the Web. More and more, I’m telling small business owners and would-be small business owners to get their company online before you worry about the Yellow Pages and the like. Even a basic, professionally done Web presence is better than no Web presence at all, especially if you’re doing something truly local and truly unique to your community.

Came across an interesting article here about a local Michigan company, Oneupweb from Traverse City, traveling around the state in a motor home offering up free advice on digital strategy, SEO and online marketing in general.

My initial reaction to this article was two-fold: First, what a great idea and second, this such an excellent example of a socially responsible Michigan firm doing their part to try and help those struggling in the Michigan economy.

However, what Oneupweb teaches here isn’t just about helping Michigan, but really it’s about outreach and social responsibility. As I said in my post here, the Web has always been social and it’s always been about sharing with others. It’s one thing to to do this only in the digital domain of the Web, from the comfort of one’s office or living room, such as I’m doing now, but it’s something else entirely to take this sharing and exchange on the road to meet the man on the street where he lives. Very inspiring.

For many years, I’ve been inspired by the Taoist concept called Wei Wu Wei, doing by not doing. This philosophy can be applied in many ways, but since the focus of this site is digital strategy, let’s focus on that: When you’re doing digital strategy the greatest success is found when you’re working with the Tao, or loosely translated, the unseen current of the universe. If you’re working against the Tao, then somehow, you just won’t succeed, or succeed for very long. Why? Because you can force anything, but forcing, by its very nature infers opposition, or opposing something… many dollars and much energy can be spent to force things, but eventually dollars and energy run out and whatever was being opposed prevails. If you’re working with the Tao, then there’s no need for force, because there’s no opposition.

You only have to look at what drives and what’s driven the Web to see that this is true. Whether it’s open source projects like Unix, Linux, Apache, or openness and sharing that occurs naturally on the Web, think Twitter, Facebook, or earlier BBS systems, or the approach of company’s like Google who’ve tried to harness these open source, sharing models. They’re successful, because, mostly, they work with the Tao rather than opposing it. Microsoft is a good example of an organization working counter to the Tao, specifically now, as they try to use dollars and energy to push their Bing search service to overcome the natural and organic (or Tao-centered) adoption of Google.

If you want to succeed, be concerned less about being a success, and more about how you can add value, centered in the Tao the rest will surely follow.

Note about Taoist references.

I’ve been a student of Taoism and Zen Buddhism for nearly 15 years. Early Zen was influenced greatly by Taoism, which preceded it, philosophically, in China, and so much of what’s been written in both schools of thought is complimentary. This isn’t always true, but frequent enough to mention. Taoism isn’t a religion as much as it’s a life philosophy. I’m wary of mixing anything that be construed as religious with my professional work, but I’ve been working on a translation of the Tao Te Ching, and I’ve come to see many examples of how working with or against the Tao can predetermine success or failure. In fact, patterns were so great that there was a point when it was hard to not correlate success and failure to how centered or uncentered in the Tao a given organization or service was. Anyway, there are sure to be more references to Taoism as I move through the translation and come to understand more of these small and ordinary mysteries…

This press release that the IABC – International Association of Business Communications issued yesterday is very interesting to me. It’s titled: Two Out of Three Communication Professionals Don’t Think Twitter’s Popularity Will Last…

To be sure, this is a bold statement, not because I’m a super Twitter user, though I did crack 100 followers yesterday (not much in the scope of @Oprah or @APlusK (Ashton Kutcher)), but because this statement positions itself to be some kind of pronouncement about Twitter as a communication tool. Twitter, or any other Web/electronic communications vehicle is temporal at best, and subject to the natural evolution that has affected communication methods since the dawn of the Web.

With the Web communication approaches are always changing – Usenet, BBS Systems, and Listservs were improved upon by OneList, eGroups and later Yahoo, Google Groups and AOL Instant Messenger. Yahoo and Alta Vista informed Google, which Google improved on. AOL Instant Messenger laid the ground work for ICQ, and Facebook, or semantically different, but no different really, Twitter and micro-blogging. Live Journal laid the groundwork for blogging and MySpace which laid the ground work for Facebook, and Facebook was informed by Twitter when they integrated a Twitter-esque piece into Facebook, which actually was more reminiscent of AOL Instant Messenger status messages… Anyway, you get the point.

Facebook, if they’re still around in ten years, will be radically different. Twitter, if they’re still around in ten years, will be radically different. This is the evolution of sharing ideas, information and our lives in our community, while the definition of community, and what it means to communicate with that community, continues to change.

The bone that I really have to pick with IABC’s press release is their choice of wording in the title. Many communicators don’t get Twitter especially in the context of business. So in some ways this title, from a leading communications organization creates the appearance that they’ve washed their hands of the value that Twitter could add to communications, and the subtext is that communicators should, too… Maybe that’s unintentional, but from my perspective that’s how it comes off.

I’m assuming that IABC considers themselves to be experts in communications, as it is they’re business and issuing this press release could support this theory to some, but truly, if they were they would understand the history and context of not just Twitter but the history of communicating on the Web in general and fold some of that history, if only a couple paragraphs, into the release. They didn’t, though…

Twitter is a tool, and tools become outmoded and improved upon. Anybody trying to harness the power of these tools needs to recognize their temporal nature. Neither Twitter nor Facebook are here to stay in their current form; if they stayed in their current form they wouldn’t exist at all in ten years… MySpace stuck to their “current form” for too long and they’re foundering because of it, replaced by Facebook; same with Yahoo! who were improved upon so long ago by Google that they’ve become the de facto cautionary tale of why you have to change (Read: evolve) or die.

I started doing this blog as an outlet for sharing my experiences, best practices, and things I’ve learned working in the field of electronic communications and digital strategy. The one thing that I didn’t realize, each time I sat down to write a post, was just how much my education in and feelings on leadership would play in the creation of the posts, particularly with regard to publically taking a position in my personal life that might have direct repercussions to my professional life.

One such item that I’ve come to terms with is my belief in marketing as a way of developing long-term awareness rather than a tool for short-term business growth. Some folks might consider this two sides of the same coin, but I don’t. For those people focused on short-term metrics and the bottom-line it’s difficult to imagine that marketing *only* creates an awareness. However, this makes me think of an old adage: You can lead a horse to water, but you can’t make it drink. Some marketers prefer the alternative ending: You can lead a horse to water, and when marketed well, the horse will drink, and drink, and drink. I don’t believe this.

I believe marketing creates awareness. If the universe wants what you’re marketing then awareness will reel those folks in. If the product or service provides lasting value then the product/service will retain them.

Too often marketing or the creation of awarness around a product/service is viewed in the short-term. Without immediate results the marketing is considered a failure, and with great short-term conversion and sales the marketing is considered a success. This makes pretty flimsy criteria for determing success or failure, but to many folks things are just that black and white; for these folks, sadly, reality doesn’t coincide.

Marketing needs to stay focused on the long-term. Creating awarness, opening and changing people’s minds is an extremely slow process. I would argue that there’s no shortcut, and it’s something that an organization must take their time with.