Posts tagged: Business Communications

The fork in the message for creatives.

Over the last year, or even longer (though less consistently) there have three or so major themes here:

  1. Music/Sound
  2. Electronic communications (social media, Web 2.0, new media, etc…)
  3. Our human potential (self-motivation, self-help, goals, etc…)

These themes have taken many forms, including anecdotes, videos, and posts I’ve found online to quotes, book references, poetry, sound samples and musical references. That’s not going to change, but time has given me the benefit of being able to see what this blog is about; what scales, and what’s sustainable as a writer and leader of this endeavor.

If you imagine this blog as an impressionist painting, say a darker Monet (above) or Renoire, and you blur the specific content items into a single whole, the focus of the writing and the message start to get more narrow. You start to see that really this blog is about me and what I’ve tried to do since I came online with my music in 1999, I write a bit about that at the bottom this post here. Here’s an excerpt:

It’s funny because as I write this I remember what it was that attracted me to the Web. I was a musician/composer, and I was working on a recording. After having played guitar for years, being in bands, playing shows, and trying to sell music at venues, I saw that the Web had the power to change everything for me as a working artist — the playing field had been leveled. On the Web, in 1999, Mp3.com had just launched, and it was skies the limit for artists to get out their, hang a virtual shingle, and let the world know about their work. However, it wasn’t about huckstering your product and bombarding folks with spam to inform them about your work (though there was some of that); rather there was an openness that permeated throughout this new platform. There were new channels for sharing what you were doing, as well as for folks, from all the over the world, to share with you.

The Web was, is, the great liberator. It leveled the playing field for artists of all kinds, but for me as a composer, the benefits have been huge. Here are a few reasons why:

  • Getting the message out is cheap (often free)
  • Exposure is as great as the work you put into it (and free, not historically the case)
  • Everyone in the world (with an internet connection) can access your work.
  • You are your own limitation because the world is at your finger tips (or to use bad 90′s copy – just a mouse click away)

These items are unprecedented, and while they have, and will continue to, come with their own struggles, it’s has the potential to be a boon for the working artist, writer, and creative. Therefore, the moral of the, blog/story that I’ve been weaving for the past year  starts to look like this:

If you’re a composer, artist, creative, whatever then there’s no excuse to not get your work out there, do the most and be the most you can be; the Web and the many electronic communications tools available to you (including email, social media and even old school listservs and newsgroups) can help you get the message out there about your work.

That’s it.

That’s the fork in the message for creatives out there.

The Social Media Take Away

For entrepreneur’s, small business owners, and self-starters of any kind I would say that you should get started using social media. In fact, this should have been the first post in the Social Media Take Away series, but hey I’m improvising and making things up as I go here… :-)

What is social media?

Social media is any web tools that allows groups to generate content and engage in peer-to-peer conversations and exchange of content (examples are YouTube, Flickr, Facebook, MySpace, Twitter, etc…)

Social media is particularly valuable for entrepreneur’s, small business owners, and self-starters in-general, I’m thinking artists – painters, musicians and the like, because it gives them low cost, high value, far reaching exposure for whatever they’re doing. As I write more about the social media value, I’ll cover some of these. For starters, I would say see this post on Twitter or items tagged with social media on this blog. Though, I’ll be covering stuff more in-depth, and high level, alike as I develop this feature of the blog.

The Ongoing Process of Refinement

Some of my regular readers may have noticed that the site has been changing over the last month or so. This really started with the merging of the Digital Imperative blog and my music/design site. I wanted to bring my career workinline with my creative and artistic work here at mattborghi .com. Since then I’ve been reading some of your comments, emails and past posts (of which this is post #90) and thinking about the editorial direction and content overall of The Digital Imperative. This week it became clear to me that while I might talk about Google, Twitter or Yahoo, or Web and Digital Strategy or communications, as well as posting videos or Mp3s of recent work at the core of my message is that of entrepreneurship. Whether you’re a corporate entrepreneur working inside the walls of a Fortune 500 company, the small business owner who’s reach is much more local than global or a Do-It-Yourself artist trying to gain a broader audience for your work — Entrepreneurship is an attitude.

It took me talking to a trusted colleague this week for that to become clear to me. We spent a good amount of time talking about what it means to be a small business and a small business owner. Entrepreneurship encompasses a series of soft skills, including ambition, persistence, organization, attitude and most importantly a belief in one’s self, but there are many other words that describe what an entrepreneur or entrepreneurship is.

I plan to spend more time talking about entrepreneurship and what it means to be an entrepreneur. Keeping in mind that my definition of an entrepreneur is looser than most. I define an entrepreneur as someone who works to put something together and is willing to take the risk for it.  This goes together with the newly-crafted editorial statement that I crafted for this site: The best investment you can make is in yourself.

So that’s the plan, and the direction I plan on taking with things. I’ll still be talking about social media, Web strategy, communications and the like because of course it’s absolutely the entrepreneurial spirit that drives one to undertake these things, especially as best practices are being written as we go. As always, I welcome your feedback, and look forward to the continued conversation.

Send me an email.

Certainly, it’s a generational thing, or maybe just a communications preference, but for me, I just don’t like talking on the phone like I did when I was a teenager or in the early years of cell phone ownership. Send me an email. Email is unobtrusive, and allows for the most basic relay of data. I can respond at my leisure. I can organize my thoughts, and put them out there in front of me before committing to them. I can have a record of what I sent, because you never know when you might need a record of what you’ve said. Unlike phone calls from strangers, where I hang up almost immediately, I seriously consider and think about email propositions from strangers. Email just works really well. Sure there are folks who talk about the death of email by texting, and texting, sometimes, is an even more basic relay of data, especially when lenghty thoughtful statements aren’t needed, but that’s for another post. Bottom line: Send me an email, and I’ll guarantee that I’ll read it; entice me and I might even respond.

Opportunities.

We get opportunities,
however irregular
to make a difference.
Sometimes,
we’re able to step up
and take it on,
other times
life circumstances
are too much to bare
and we must stick with
what we’ve got
and where we’re at.
Life is a circuitous and
mysterious
journey will all kinds
of twists and turns,
experiences
and opportunities.
When your moment
comes,
will you be ready?

Action and Non-Action

When we have to make a decision, to act or not to act, do we let things unfold on their own, or do we push towards an outcome? As the Tao Te Ching says, when you rush a project to completion, you ruin a fruit that is almost ripe.

Allow for the space to know when action is required, but also allow that space for knowing when non-action is required. Generally, we’re prone to action, rather than non-action, but how often do we wish that we had waited before we responded? Reflect. Respond. Sometimes the correct response is no response at all.

Social Media & Social Responsibility

Came across an interesting article here about a local Michigan company, Oneupweb from Traverse City, traveling around the state in a motor home offering up free advice on digital strategy, SEO and online marketing in general.

My initial reaction to this article was two-fold: First, what a great idea and second, this such an excellent example of a socially responsible Michigan firm doing their part to try and help those struggling in the Michigan economy.

However, what Oneupweb teaches here isn’t just about helping Michigan, but really it’s about outreach and social responsibility. As I said in my post here, the Web has always been social and it’s always been about sharing with others. It’s one thing to to do this only in the digital domain of the Web, from the comfort of one’s office or living room, such as I’m doing now, but it’s something else entirely to take this sharing and exchange on the road to meet the man on the street where he lives. Very inspiring.

Social Media Metrics and Free

A lot is being said about “free” these days, especially with the release of Chris Anderson’s book on the subject, but ever since I came online I’ve been interested in the economics of free, whether it was freeware, free music, or free information.

Story: I ran a series of free Mp3 downloads back in 2003 at mattborghi.com, and those downloads brought in more hits to my Web site than being featured on the nationally-syndicated space music program, Hearts of Space. To be fair, the program didn’t feature my music, exclusively, and no link was included to my site, but I thought that it would at least have generated some inquiries, and it did. However, I didn’t see nearly the response that I thought I would from that exposure compared to the interest generated by the free monthly download series.

It’s with that experience in mind that I released a variety of my long-form ambient music tracks to be freely available (some of which are from that monthly download series). Here’s the official announcement from my homepage at mattborghi.com:

Freely available Mp3s of long-form ambient works

I have freely released several hours worth of my long form works in mp3 form here, approximately a dozen tracks. Most of these tracks haven’t been available in quite a long time. Some go back as far as ten years and my early Mp3.com page, some were out-takes from records, and the 2003 series was a monthly download series that I did throughout 2003 during a particularly prolific period. I hope to add other long form works over started adding these tracks.

My reasons for doing this are two-fold. First, these tracks haven’t been available in a long time, and to me it makes more sense to put them out into the universe, where people can enjoy them, than let them take up space on my hard drive .

The second reason has to do with my how I measure the success of social media. Social media metrics and measurements are something that many folks talk about, and ponder but I think that good social media metrics aren’t in hit rankings or page views, but rather in how many people you are getting your ideas out to. The more people that download you free ambient music tracks, watch your videos, read your blog, etc… and comment on, think about, bring up in discussion, include in status updates or generally take an interest in your ideas is the best way to measure the success of social media.

The Human Side of Strategy

Change is hard, there’s no question about it. Sometimes, even a change for the better is tough for a team or an organization to make peace with; and things are even worse if the change isn’t for the better. I’m not talking about the slow gradual change of degradation, as much as I’m talking about quick changes, and their short, sharp shock effect. These changes, while quick in execution, to some appear to be better and more effective (I blame this one to many Dog Whisperer episodes where the watcher begins these techniques on humans) have far-reaching effects that definitely effect morale and an organization’s culture.

In our particular epoch, this post-9/11, quasi-depression era that we’re living in, people are often running scared, and any change, one way or another, fuels core fears – loss of job, loss of home, loss of health care. There’s not a lot that we can do about this except to be mindful and sympathetic.

It’s easy to lose sight of the human element when you’re working on the digital strategy side of things. However, this sympathy and mindfulness of where your users live will help a great deal in developing a strategy that’s both successful for the organization and for the human beings that you’re hoping to connect with.

Social Media & the Closed Organization

There’s a lot of talk about social media and the role that companies can and/or should play in social media; but the one thing that I’ve learned is that there’s almost no place for social media in the closed organization. Companies that aren’t transparent and are secretive don’t have much of a chance with social media because social media really requires you to put it all out there, and open yourself to public scrutiny. With that said, it’s important to note that if you’re a closed company then your employees and customers are probably already out there in the social media sphere talking about you.

This is where I qualify the first sentence where I talk about there being “almost no place for social media in the closed organization”‘; there’s always plenty of room for “reputation management” or as it was called in the bygone days of yesteryear damage control. However, this part is also likely lost on the closed organization, because they believe that keeping their head down and going with the flow is the best approach, and sometimes it is, a little passive for my taste, but I could see how some might view it as effective, at least from the perspective of ‘if you ignore something it will go away’.

However, I would submit that in the age of social media, or the Web, in general, an organization that tries to live under those old rules is really just signing their own death certificate. It may not happen right away, but like so many great companies that have crumbled, it will happen slowly, until all falls apart, and everyone stands around in the aftermath scratching their heads and asking how this could happen. Yes, it’s a leap from not using social media to an organization’s foundation crumbling, but it becomes less of a leap when the organization has closed up so tightly that they’ve turned their back on their customers.

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